Shipping Policy

INTERNATIONAL PURCHASES

We are unable to deliver outside Australia. If you are seeking to purchase from outside Australia please email us michael.murtagh@redbankwines.com.au and we will do our best to assist.

DELIVERY 

Redbank Wines will not be obliged to continue to deliver goods to you if your delivery address is not in an area to which Redbank Wines’ carrier delivers goods.

The goods will not be delivered to persons under the age of eighteen (18) years.  Redbank Wines may request that the person who receives the goods provides satisfactory evidence of proof of age. Redbank Wines will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.

If there is no-one at the delivery address to receive the wine, a card will be left for you, and a contact address and number will be provided , from where it can be collected during business hours, unless you give us special instructions otherwise. If you give instructions for our delivery agent to leave the wine somewhere when the premises are unattended, neither we nor our agent will be liable for its loss or damage.

Redbank Wines is required by law to give written instructions to the person responsible for delivery of the liquor, requiring that the liquor be delivered:
(a) to the adult person who placed the order, or 
(b) to another adult person at those premises who undertakes to accept it on behalf of the person who placed the order, or 
(c) if delivery takes place on a day following the placing of an order, in accordance with the customer's instructions but always to a person over the age of 18 years.

Anyone at the nominated delivery address who receives the goods will be presumed by Redbank Wines to be authorised to receive the goods.

While Redbank Wines will use all reasonable endeavours to deliver by any requested or agreed date, it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery.

FREE SHIPPING

Receive free shipping on your order if the total equals or exceeds $120. This offer excludes Western Australia and Northern Territory.